HR has to adapt to the characteristics and needs of the each industry. Considering that the need of staffing in this industry is highly specialized, can create both scarcity, and high competition at the same time. HR in the aviation industry has to face many challenges and has to find solution for them in order to well serve the employees and the aviation companies too.

The role of HR customer service becomes even more important when an organization expands or it is in different locations of countries.

HR has to take into consideration the blue workers specific needs. Better the needs are understood, fulfilled, higher their satisfaction.

Each industry has its own characteristics, thus HR has to adapt its activity to its the needs of these industries, having employees in focus